(866)524-5828

FREQUENTLY ASKED QUESTIONS

Reservations & Other Inquiries:
(866)524-5828 | Reservations@alohakailuau.com

Hours of Operation
Open daily except on Saturdays and seasonally daily except on Tuesdays and Saturdays.
Check-in begins at 4:30 PM, Luau grounds open at 5:00 PM

Schedule of Luau Events
4:30pm: Check in
5:00pm: Door Opens, lei greeting
5:00pm: Cultural activities & demonstrations
6:00pm: Buffet Dinner
7:00pm: Polynesian Show
8:15pm: Departure

Sea Life Park Hawaii
Daily, 10:00 AM - 4:00 PM

Transportation
$30 + tax (round trip). Use early pick up to enjoy Sea life Park and Aloha Kai Luau on the same day

Early / Late
11:40 am OR 2:40 pm: Aloha Tower (Pier pick-up for cruise ship passengers)
11:55 am OR 2:50 pm: Ala Moana Hotel (side entrance on Mahukona Street)
12:00 pm OR 3:00 pm: Prince Waikiki
12:05 pm OR 3:10 pm: Hilton Hawaiian Village (Grand Islander Bus Depot)
12:10 pm OR 3:20 pm: Hale Koa Hotel (Port Cochere)
12:15 pm OR 3:30 pm: La Croix Hotel (Olohana Street)
12:20 pm OR 3:40 pm: Sheraton Waikiki (Aloha Landing)
12:25 pm OR 3:50 pm: Seaside Ave (in front of Ross Dress for Less)
12:35 pm OR 4:00 pm: Hyatt Regency (Koa Ave)
12:40 pm OR 4:10 pm: Waikiki Beach Marriott (Paoakalani Ave)
12:55 pm OR 4:25 pm: Kahala Resort

What happens if it rains?
We know many people have limited time here in Hawaii to experience a Luau. For this reason, the Luau runs in rain or shine. Our reservations department will contact you if there is a cancellation due to weather. See cancellation policy.

Driving from Waikiki to Sea Life Park Hawaii:
1. Take the H-1 East (Lunalilo Freeway) East.
2. H-1 becomes Highway 72, continue east through residential area.
3. The Residential Area will end, so, continue driving along the coast past Hanauma Bay, the Blow Hole and Sandy Beach, to Makapu‘u Point.
4. Sea Life Park Hawaii is located on the left side of the road. You will see the large signage indicating the entrance from the highway.

Can I use my admission to Sea Life Park before or after my luau?
For the Bronze package, you can use your included admission to Sea Life Park on the day of or 1 day after your Luau date. For the Silver package, you can use your included admission to Sea Life Park between 5 days before or after your Luau date. For the Gold package, you can use your included admission to Sea Life Park between 10 days before or after your Luau date. Your admission tickets to Sea Life Park will be included with your Luau confirmation email. Admission is non-transferable and must match the name on your reservation.

Can I sit with someone in a separate reservation?
You can enter the last names of any parties or separate reservations that you are joining at the Luau if you would like to be seated together. If you have already made your reservation and need to add this request, please email us at reservations@alohakailuau.com or send us a live chat message here on the site!

Disabilities or Special Accommodations
If you require special accommodations, have a wheelchair or have any other special requests - please contact us at (866) 524-5828 at least 48 hours in advance of your Luau date. Sea Life Park and the Luau grounds are ADA accessible.

Do you offer large group discounts?
We love helping you celebrate your special occasions, birthdays or life events! If you have a large group (30 people or more), please email us at reservations@alohakailuau.com

Cancellation Policy
Cancellation policy is 48 hrs. Cancellations on behalf of Aloha Kai Luau will result in full refunds.

My Question is not on this list
We're here to help make your experience in Hawaii, whether you're a local or a visitor, unforgettable! If you have an urgent question, questions about making a booking or a pre-made reservation or any other inquiry, please call or email our reservations department at (866)524-5828 or reservations@alohakailuau.com.